Accelerating Change

Change management helps decrease negative impact when organizations face dynamic shifts in their environment. These shifts often require agility to evolve with customer needs. Totem offers a suite of solutions to help clients encourage workforce adoption, embrace technology products, align operations to new ways of doing business, and garner support for innovative business ideas.

SOLUTIONS:

  • CHANGE MANAGEMENT
  • CHANGE LEADERSHIP
  • STRATEGIC COMMUNICATIONS
  • TRAINING & TOOLS
  • CUSTOMER-NEEDS ANALYSIS

Optimizing Performance

Clear metrics, accountability and real-time information are the keys to drive decision-making when guiding project, program and organizational performance. Totem infuses industry best practices with a tailored approach to help organizations mature their operations and optimize performance to achieve their desired outcomes.

SOLUTIONS:

  • PROJECT MANAGEMENT
  • PROCESS IMPROVEMENT
  • STRATEGIC PLANNING
  • AUDIT OVERSIGHT & REPORTING
  • BALANCED SCORECARDS

Sparking Experiences

Strong culture impacts more than just hiring, retention, and engagement. It also drives customer service and resulting business performance. Totem creates exceptional experiences for our clients. We ground our approach with curiosity and empathy, designing thoughtful user-centric solutions and using powerful storytelling to align people around your vision.

SOLUTIONS:

  • EMPLOYEE ENGAGEMENT
  • LEADERSHIP ALIGNMENT
  • ORGANIZATIONAL CULTURE
  • CUSTOMER EXPERIENCE DESIGN
  • STRATEGIC COMMUNICATIONS

Connecting People and Growth

People are critical to any business and will make or break a strategy. We go beyond understanding operations to also explore motivations and behaviors. Totem knows how to align people to new initiatives, giving them the opportunities, incentives, and clarity to help reach your goals.

SOLUTIONS:

  • PERFORMANCE MANAGEMENT
  • LEADERSHIP DEVELOPMENT
  • WORKFORCE PLANNING
  • ORGANIZATIONAL DESIGN
  • TEAM BUILDING