Accelerating Change

Change management helps decrease negative impact when organizations face dynamic shifts in their environment. These shifts often require agility to evolve with customer needs. Totem offers a suite of solutions to help clients encourage workforce adoption, embrace technology products, align operations to new ways of doing business, and garner support for innovative business ideas.

SOLUTIONS:

  • CHANGE MANAGEMENT
  • CHANGE LEADERSHIP
  • STRATEGIC COMMUNICATIONS
  • TRAINING & TOOLS
  • CUSTOMER-NEEDS ANALYSIS

Optimizing Performance

Clear metrics, accountability and real-time information are the keys to drive decision-making when guiding project, program and organizational performance. Totem infuses industry best practices with a tailored approach to help organizations mature their operations and optimize performance to achieve their desired outcomes.

SOLUTIONS:

  • PROJECT MANAGEMENT
  • PROCESS IMPROVEMENT
  • STRATEGIC PLANNING
  • AUDIT OVERSIGHT & REPORTING
  • BALANCED SCORECARDS

Sparking Experiences

Strong organizational cultures and exceptional customer service are grounded in clearly defined and articulated desired experiences and core values. Totem creates exceptional experiences with clients based on careful design and thoughtful user-centric scenarios that create powerful stories and lasting commitment to organizational goals.

SOLUTIONS:

  • EMPLOYEE ENGAGEMENT
  • LEADERSHIP ALIGNMENT
  • ORGANIZATIONAL CULTURE
  • CUSTOMER EXPERIENCE DESIGN
  • STRATEGIC COMMUNICATIONS

Connecting People and Growth

People are critical to any business and will make or break strategies. Totem knows how to align people and their growth to new initiatives, future goals and organizational cultures. Our approach focuses on motivations and behaviors to understand perspectives and adapt relationships to meet organizational needs.

SOLUTIONS:

  • PERFORMANCE MANAGEMENT
  • LEADERSHIP DEVELOPMENT
  • WORKFORCE PLANNING
  • ORGANIZATIONAL DESIGN
  • TEAM BUILDING